Ticket Handing
- New Tickets
- Escalated Tickets
- Awaiting Customer
- Pending External Input
- Awaiting Customer
- Resolved by Agent
- Resolved by AI/Auto
- Closed by Customer
Status | Ticket ID Press Enter to sort | Logged Date/Time Press Enter to sort | Contact Name Press Enter to sort | Description Press Enter to sort | Total Hours Press Enter to sort | Status Press Enter to sort |
|---|---|---|---|---|---|---|
| Ticket 1001 | 01/09/2024 10:30 | John Doe | Cannot log in to email | 1.5 | Resolved | |
| Ticket 1002 | 02/09/2024 02:45 | Jane Smith | Slow internet connection | 2.0 | In Progress | |
| Ticket 1003 | 03/09/2024 09:15 | Alice Johnson | Printer not working | 1.0 | Resolved | |
| Ticket 1004 | 04/09/2024 11:00 | Bob Brown | Software installation request | 3.0 | Resolved | |
| Ticket 1005 | 05/09/2024 03:20 | Carol Davis | System crash during update | 4.5 | In Progress | |
| Ticket 1006 | 06/09/2024 01:10 | David Wilson | Unable to connect to VPN | 2.5 | Resolved |